You can ask for your Polarisy account and the data associated with it to be deleted at any time. This page applies to the Polarisy app as well as to the Polarisy Studio app.
1. How to make your request
Write to us at contact@polarisy.com with the subject "Account deletion", from the email address linked to your account. Say whether your account was created in the Polarisy app or in the Polarisy Studio app. We may ask you to confirm your identity before carrying out the deletion.
2. What is deleted
We delete your account and sign-in credentials, your profile, meaning your name, your photo, your phone number and the other details you provided, as well as your activity, game and location history. Your points, your unused offers and the identifier that allowed us to send you notifications are also deleted.
For a merchant account, it is the user's account that is deleted. The business's content, such as its profile, games and offers, may be kept if other team members manage it, or deleted at your request.
3. What may be kept
We may keep data that the law requires us to keep, in particular invoices and accounting records for ten years, as well as data we need to defend a legal claim, for the period provided by law. We may also keep anonymized or aggregated data that can no longer identify you, as well as technical backups, which are erased at the end of their rotation cycle.
4. Timing
We process your request within a maximum of thirty days. Deletion is final, and the points and offers that were associated with your account cannot be recovered.
5. Deleting only some data
You can also request the erasure of specific data, such as your location history, withdraw a permission such as location or notifications in your device settings, or exercise your other rights by consulting the Privacy Policy.